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What you can contact us about
Use the form for a suspected prayer-time error, incorrect city name or region, wrong coordinate, translation problem, broken link, accessibility barrier, privacy question, reuse request or technical fault. Methodology questions are welcome when they identify the setting or result that needs clarification. A focused message reaches a useful answer faster than a general statement that the whole timetable looks different.
The contact channel is not an emergency line, mosque information desk or religious counseling service. The team cannot provide a fatwa, confirm an individual act of worship, book travel or supply an iqamah for every mosque. For those needs, contact a qualified scholar, the mosque concerned, an official authority or the appropriate local service.
How to report a timetable difference
Include the city, Gregorian date, prayer name and exact minute shown on KSA Prayer. Add the full page URL and the comparison source. If possible, state the other source’s method, coordinates and whether the value is adhan, iqamah or a safety-adjusted calendar. A screenshot can be described, but do not send private information that is unrelated to the calculation.
The team reproduces the result using the city record and calculator version. It then checks whether the report concerns a data defect, rounding difference, another accepted convention, a local mosque adjustment or an old cached page. A report supported by this detail can improve every dependent output if the underlying city or formula is wrong.
Accessibility, translation and privacy reports
For an accessibility issue, describe the device, browser, page, task and barrier. Examples include a keyboard trap, unreadable contrast, missing label, overflow or incorrect reading order. For a translation issue, quote the Arabic or English phrase and explain the intended meaning. The site aims to preserve equivalent information in both languages rather than literal wording that becomes unnatural.
For a privacy request, identify the contact message or interaction involved without sending more personal data than necessary. The team may need to verify that the requester is entitled to access, correct or delete the information. Privacy and security details should not be posted publicly. Do not include passwords, identity documents, payment numbers or sensitive counseling information in the general form.
What happens after submission
The form validates the required fields, uses a hidden anti-spam field and applies a short submission limit. A valid message is sent to the site’s administrative mailbox. Delivery can fail because email systems are not perfect. The confirmation shown by the page reports whether WordPress accepted the sending attempt; it does not guarantee a particular delivery or response time.
Messages are prioritized by user impact, reproducibility and security risk. A widespread wrong route or calculation defect is more urgent than a wording preference. Some reports require comparing dates or local sources. The team may correct a clear issue without an extended exchange. It may also explain why a different mosque timetable does not require changing the disclosed site-wide method.
Constructive and safe communication
Keep messages respectful, concise and evidence based. Do not submit unlawful material, threats, spam, malicious links or personal data about another person without a valid reason. Automated repeated submissions may be blocked. Security researchers should describe the affected URL and impact without exploiting data, disrupting availability or accessing information beyond what is necessary to demonstrate the concern.
By submitting the form, you permit the team to use the message to investigate and respond. A technical or editorial issue may be summarized internally or in a correction note without publishing your private contact details. The Privacy Policy explains retention and service-provider handling. If the form is unavailable, try again later rather than sending sensitive information through an untrusted channel.
The service these policies describe
KSA Prayer is a focused bilingual utility for calculated prayer times in Saudi cities. Arabic pages are available from the root of the site and corresponding English pages are available under /en/. City pages show today’s timetable, the next calculated prayer, tomorrow’s main values and a full month. They also identify the city coordinates, time zone and calculation convention so a visitor can understand what produced the displayed result.
The service is independent. It is not a Saudi government website, a mosque, a university publication or an official calendar. The words “Umm al-Qura” describe the calculation settings; they do not state sponsorship or approval by Umm al-Qura University. The site is designed to support daily planning while making the difference between a calculated prayer-entry time and a mosque’s iqamah schedule explicit.
How to verify important information
For normal planning, compare the page heading, date, city and time zone before relying on a value. Refresh the page after traveling or returning to an older browser tab. When attendance at a particular congregation matters, verify the iqamah, Friday prayer, Ramadan program or Eid arrangement with that mosque. When an official authority publishes a timetable for a special event or holy place, that notice should be followed for its intended audience.
If two sources differ, record the city, date, prayer, displayed minute, calculation method and coordinates before reporting the issue. A difference can be caused by rounding, a safety offset, elevation, horizon conditions or another accepted convention. Evidence makes a correction request useful. It lets the team distinguish a software or data problem from an expected method difference and apply a change consistently across daily, monthly, Arabic, English and API output.
Related standards and updates
The About page explains the purpose and ownership stance of the publication. The Methodology page documents the calculation inputs and settings. The Editorial Policy explains review and corrections. The Privacy Policy covers data handling, while the Terms and Disclaimer explain permitted use and service limits. These pages are linked together and from the footer so a reader does not need to search for the rules that govern the service.
Policy text is reviewed when the site’s features, data practices or calculation logic materially change. A date is displayed on each trust page to show the current editorial review point. Dates are not changed merely to make a page look fresh. Where a policy update materially affects how visitors use the service or how contact data is handled, the new text applies from its stated effective date and earlier messages remain subject to the commitments made when they were submitted.